Answers to Common Questions

Frequently Asked Questions

• How do your systems improve medication dispensing accuracy?

  Our specialized equipment significantly reduces human error during complex clinical workflows. We provide dedicated unit-dose packaging help to ensure every medication is properly secured and tracked.

• How does the equipment ensure adherence to regulatory standards?

  Maintaining strict healthcare regulations is critical for hospital pharmacy operations. We address all your USP compliance questions by delivering hardware designed specifically for rigorous clinical environments.

• How can pharmacy managers optimize their medication packaging workflows?

  Streamlining your packaging process frees up valuable staff time for critical tasks. We offer advanced medication packaging and labeling systems to help your team maximize efficiency and precision.

• How does the new hardware connect with existing systems?

  Seamless synergy between robust hardware and intuitive software is our priority. We facilitate smooth hospital tech integration so your new equipment communicates flawlessly with current networks.

• How does the iPack® Rx Unit Dose Packager and m:Print® Bar Code Labeling Software integrate with existing hospital systems?

  The iPack® Rx Unit Dose Packager and m:Print® barcode labeling software are designed to be standalone, independent systems that produce a barcoded label that can be scanned across all pharmacy systems. The computer running the iPack® Rx and m:Print® software can be networked on the hospital information network or used as a standalone system. m:Print® software can be networked for multiple stations, all linked together sharing a single database. The software allows printing of any barcode with any data structure to effectively integrate with hospital systems such as Epic, Cerner, Omnicell, and others.

• What steps are required to keep the packaging machines operational?

  Pearson Medical offers three levels of customer support to ensure your iPack® Rx is fully operational and the m:Print® software and drug information database is always current and up to date, including a Premium Support Level with an annual onsite maintenance visit. Normal routine cleaning is necessary — frequency depends on your volume of packaging. We provide detailed equipment maintenance and cleaning instructions – as well as 24/7 remote support so your pharmacy can ensure long-term reliability and uptime.

• What resources are available for transitioning to barcode administration?

  Moving to automated tracking requires careful planning and structured execution. Our comprehensive BCMA implementation guide assists pharmacy directors in aligning new hardware with existing hospital protocols.

• How does the iPack® Rx and m:Print® software enhance bedside barcode medication administration?

  The iPack® Rx and m:Print® software are designed to produce packages with customized label templates designed by your pharmacy to meet your needs, including virtually all common barcode symbologies, the ability to construct complicated barcode data elements within a barcode, and the ability to customize all drug IDs and other drug information. m:Print® is even able to print DSCSA compliant barcodes containing a unique serial number on every package.

• What level of technical assistance is provided after installation?

  Pearson Medical prides itself on delivering superior customer service and support services, with three different support plans for the iPack® Rx unit dose packager, including 24/7 telephone technical assistance and detailed training, support documentation, and videos included on the software desktop. Your operations will never be left stranded with no help.

• What financial benefits can hospital administrators expect from automation?

  Our customers can expect lower cost per unit dose with the iPack® Rx and m:Print® barcode labeling software. The flexibility of these systems ensures that your pharmacy will have the exact right packaging and labeling solution for its workflow, including the ability to work with any hospital information system as your systems may grow and as pharmacy regulations my change.

• How do your solutions prevent errors during medication administration?

  The packaging and labels produced by the iPack® Rx and m:Print® barcode labeling software are designed to produce accurate, crisp, clear printed information on each package. The inline barcode scanner on the iPack® Rx verifies the barcode on each and every package — confirming not only that the barcode is scannable, but that the data contained in the barcode is accurate. Additionally, unlimited customized label templates combined with m:Print's 1-Click Print® technology ensures that the correct label information is printed on each packaged label with minimal or no manual keyboarded input.

• How do clinical leaders measure the success of their investment?

  The most important measure of success is enhanced patient safety and efficient operational workflows, both in the pharmacy and at the patient bedside.